Return & Refund Policy

We hope you love what you've ordered! But if for any reason you're not 100% satisfied, we've made the return process as simple as possible.

Email service@khemn.com within 14 days from the delivery date to start your return.
Ship your item(s) back within 30 days from the delivery date.
Return shipping costs are covered by the customer.
Items must be returned in new, unused condition to be accepted.
All returns are subject to inspection upon arrival.
Once we receive and verify your return, we'll process your refund right away.

Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.

Sale items
Personalized or custom, made-to-order items
Products with minor variations or imperfections from the hand-painted or hand-finished process — these are part of the handmade charm and not considered defects

Many of our pieces are individually hand-painted, hand-finished, or made using resin molding techniques. Slight variations in color, texture, or finish between items are completely normal and make each piece uniquely yours. Product photos are for reference only — actual colors may also vary slightly due to monitor settings and lighting.

Refunds are processed within 10 days of us receiving your returned item.
A return fee to cover processing and original shipping (including orders that qualified for free shipping) will be deducted from your refund. This typically ranges from $5–15 USD depending on your location.
Refunds are issued to your original payment method.
Because of the handmade nature of our products, refund eligibility and any deductions are evaluated based on the condition of the item returned.

We're sorry if that happened! Please inspect your order as soon as it arrives. If you receive a damaged, defective, incorrect, or incomplete item, email us at service@khemn.com within 3 business days of delivery with your order number and clear photos of the item and packaging. Once we've verified the issue, we'll arrange a replacement, refund, or reshipment — at no additional cost to you.