Processing Time
  ·  Standard handmade orders: 2–14 days
  ·  Special handmade orders: ＞30 days
All of our products are meticulously handmade. The standard processing time of most products is typically 2–14 days; however, certain special handcrafted items may require at least 30 days to complete, which will be clearly indicated on the product page.

Shipping Time:
  ·  United States: 7 to 21 days
  ·  Canada: 7 to 21 days
  ·  Australia & New Zealand: 6 to 12 days
  ·  United Kingdom: 6 to 12 days
  ·  France, Germany, Italy, Spain: 5 to 10 days
  ·  Japan, Korea, Singapore: 4 to 8 days

Tracking
  ·  You will receive an email confirmation with your tracking number once your package has been shipped.
  ·  You can also track your package on our Track Your Order page.
  ·  Shipping time may vary due to product availability. Khemn reserves the right to cancel any orders that involve product availability in which the customers will be contacted.
  ·  Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
  ·  Please note that these are estimated delivery times. Weekends and public holidays are not included.
  ·  If you have any questions related to your delivery, please contact our Customer Service team at [email protected] 
  ·  If you require your products urgently, please contact us first for express shipping upgrades before placing an order and additional shipping fees may apply.

Shipping Details
  ·  Please ensure all of your shipping details are 100% correct before placing the order.
  ·  Khemn is not responsible if the incorrect or missing shipping information is provided at check out. We will not process any refunds in such circumstances.
  ·  Khemn is responsible for delivering items to the shipping address provided at check out. We are not liable if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.
  ·  If you’ve made a mistake with the shipping address or want to change or cancel an order, please email [email protected] within 1 hour and provide the order # and details. Once we begin processing your order, we can no longer accept any changes or cancellations.
  ·  Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity. 

Taxes & Duties
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. If a package is refused, the customer will be refunded (less shipping) after the package has been successfully delivered back to our warehouse